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Food Service enquiries

A clear starting point for food service enquiries, with formats and documentation requirements.

By MATCHA editorial desk · Updated 12 October 2026 · 2 min read

Botanical ingredients arranged on a black table
Original MATCHA editorial illustration.

Start with the brief

Explore the 14 MATCHA blends, then prepare a clear brief for a partnership conversation. Tell us your market, preferred formats and expected volumes.

Collection formats

FormatDesign direction
Tin50 g countertop pack
Refill100 g refill
GO5 g sticks, 20 sticks per box

Include these details

Before we make a commitment

Production and launch planning are under way. Volumes, pricing, lead times and documentation will be agreed for each partnership before any commercial commitment.

Prepare an enquiry brief

Write a working recipe specification

A service recipe should say what is measured, how it is mixed and what the guest receives. Include powder, liquids, milk or alternatives, ice, toppings and the vessel. Explain which steps happen before service and which happen to order. This helps a team repeat the preparation and identify where a variation changed the result.

Link the recipe to the product specification and complete ingredient declarations. If the milk or a topping changes, review the customer information as well as the flavour. A colour-led menu name is not enough to answer caffeine or allergen questions.

A practical sequence for moving forward

First, define the intended product and use. Next, discuss the relevant specification, format and documentation. Where samples are part of the process, agree a review method suited to the actual recipe or channel. Only then should a commercial offer define quantities, responsibilities and timing.

Keep a record of decisions. A change to a blend ingredient, pack or destination can affect the information needed later. A clear brief is not a binding order, and this website does not collect payment or complete a purchase. Commercial commitments require separately agreed terms.

Information worth keeping in one buyer file

Keep the product name and specification, the finished label version, required supplier documents, the agreed preparation or channel use, the quotation and relevant correspondence together. For lot-specific evidence, check that the identifiers connect to the supplied product.

Before launch, make sure the people presenting the product can answer the basic questions: what is in it, how is it prepared, which format is being supplied and where is current product information kept? That clarity supports both a serious brand presentation and day-to-day operations.

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